Complaints and returns

Returns

Returned product(s) should be securely packed and protected for transportation. To the package with the returned product, attach a completed form of withdrawal from the contract concluded remotely, and then send it to the address of the Internet Shop FEEDERLAND.PL

  • Goods purchased from the Online Store FEEDERLAND.PL can be returned within 30 days of receipt of shipment.
  • You can send the return parcel in any way that suits you (excluding Parcel Post) enclosing a return form (COLLECT FORM).
  • Theaddress of the Internet Shop FEEDERLAND.PL: Radzymińska 338, 05-091 Warsaw
  • The cost of sending back the goods is covered by the returning party, while the Online Shop FEEDERLAND.PL, upon receipt of the product, will immediately (no later than within 14 days) return the amount due to the bank account indicated in the form of withdrawal from the contract.
  • Packages sent to the address of the Online Shop FEEDERLAND.PL on delivery will not be received.
  • The main condition for withdrawal from the contract is to send back the product undamaged and without traces of use except for traces resulting from unpacking the product from the original packaging, to check the quality of the item by touch, and to determine the absence of the existence of a mechanical damage or defect in the product.
  • If you have a problem with the shipment, please contact the BOK: phone: 500-212-003 or email: sklep@feederland.pl, we will try to help you.



Complaints

Complaint procedure for purchased goods:

  1. Thestart of the complaint procedure takes place when the Online Shop FEEDERLAND.PL receives the Consumer's notification of the finding of a defect, non-conformity of the goods with the contract and receipt by the Seller of the advertised goods.
  2. The complaint form should be downloaded from the website (COLLECT FORM), printed and filled out, then sent to the e-mail address: sklep@feederland.pl and attach to the package to be sent.
  3. If the Consumer, upon receipt of the courier shipment, finds a defect in the ordered product (e.g. dent, crack, breakage), he is asked to write a damage protocol in the presence of the courier. This is because the courier company's damage report will be the basis for initiating a complaint procedure resulting from damage to the product during delivery.
  4. If the Consumer, upon receipt of the shipment delivered via InPost, finds a defect, he/she will be asked to take a review photo indicating the defect of the goods. The photo taken by the Consumer, together with the written complaint form, will be the basis for initiating the complaint procedure resulting from damage to the product during delivery.
  5. After we receive the complaint form together with the required documents, we will contact you in order to arrange the date of receipt of the advertised goods by the courier (order of receipt of the package only on the side of the Internet Shop FEEDERLAND.PL)
  6. Consideration of the complaint takes place within 14 days from the moment of delivery of the advertised goods to the headquarters of the Internet Shop FEEDERLAND.PL
  7. If the complaint is resolved positively by the manufacturer of the advertised product, the Internet Shop FEEDERLAND.PL will immediately send repaired or replaced goods at the expense of the Internet Shop FEEDERLAND.PL to the address specified in the complaint form.
  8. If the replacement of the product with a new one is not possible, the Internet Shop FEEDERLAND.PLL will offer you an exchange for another product from the offer of the Internet Shop FEEDERLAND.PL or a refund to the bank account specified in the complaint form.

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